Service Desk Analyst

Location: Belfast
Salary: £28,000 - £30,000
Type: Permanent
We are working with a well-established Belfast-based organisation seeking a Service Desk Analyst to join their internal IT team. This is an excellent opportunity for an IT support professional looking to develop their career in a structured service desk environment supporting a wide range of users and technologies.

You will be responsible for providing 1st and 2nd line IT support , ensuring incidents and service requests are resolved efficiently while maintaining high service standards across the business.
Key responsibilities include:

• Providing technical support for Windows operating systems and end-user devices
• Managing and resolving service desk tickets within agreed SLAs
• Supporting Micr...