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Thames Water | London, United Kingdom | Posted June 19, 2026
Position Overview
What you’ll be doing
as a Service Desk Agent
Act as the first point of contact for IT incidents and service requests.Provide high-quality IT support to senior leaders and executive stakeholders, delivering a professional and responsive service both remotely and face-to-face.Log, track, and manage tickets accurately using ServiceNow.Provide 1st and 2nd line support for hardware, software, and access issues.Support Microsoft 365, Windows 10/11, laptops, mobile devices, printers, and meeting room technology.Help resolve issues relating to Azure Active Directory, multi-factor authentication, self-service password reset, and BitLocker.Deliver face-to-face support through Digital Drop-in Clinics, site visits, and roadshows.Carry out basic site support activities, including daily walkaround checks and meeting room support.Work closely with Incident Management and...