As a Service Desk Agent at Thames Water, you’ll be part of an award‑winning team transforming how we deliver IT support across the business. You’ll be the first friendly point of contact for colleagues and contractors, helping to resolve issues quickly so people can stay connected and productive.

You’ll support users across phone, e‑mail, self‑service, and face‑to‑face at our Digital Drop‑in Clinics. From fixing laptop and Microsoft 365 issues to supporting meeting rooms and setting up devices on site, you’ll play a hands‑on role in keeping Thames Water running smoothly. You’ll also help us improve how we work by supporting smarter, more automated and self‑service solutions.

Base location: Camelford House, 89 Albert Embankment, London SE1 7TP. This role includes supporting users across Thames Water locations, including Reading, through site visits, Digital Drop‑in Clinics, and roadshows.

What you’ll be doing as a Service Desk Agent

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