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SAMA Integrated Smart Systems is a leader in delivering cutting‑edge solutions across the UAE, from system design and material supply to implementation, integration, and maintenance. Our expertise spans CCTV, access control, gate barriers, PABGM, SMARTV, digital signage, AV, control rooms, structured cabling, and IP telephony. We are seeking an experienced Service Desk Administrator who will be responsible for the day‑to‑day administration and operation of the ManageEngine Service Desk system, ensuring effective management, logging, assignment, tracking, and resolution of IT incidents and service requests. The role serves as the first point of contact for IT support, including handling incoming support calls, while also managing IT asset inventory to ensure data accuracy, lifecycle tracking, and IT‑IL aligned service delivery.