Enhance member experience as the Service Design Manager at Vancity. Lead complex design initiatives that shape end-to-end service experiences in a hybrid work setting.
In this senior management role, you'll guide the service design practice, influencing how we design products and services for our members. With over 15 years of experience in service design and methodologies, you'll work collaboratively with stakeholders to improve both member and employee experiences. You'll ensure that service design aligns with our organizational strategies and addresses systemic pain points.
Key Responsibilities:
• Lead and coach service designers on project prioritization
• Design seamless member and employee experiences
• Drive high-impact service design initiatives
• Create journey maps and service blueprints
• Develop operational goals from strategic priorities
Requirements:
• Bachelor’s degree in Design or related field
• 15+ years in service design, customer experi...