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Future Group | Maadi, Egypt | Posted June 07, 2026
Position Overview
Job Description
- Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.
- Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.
- Analyze performance metrics to identify areas for improvement and implement proactive solutions.
- Manage customer queries and complaints, ensuring swift and satisfactory resolutions.
- Coordinate with other teams to streamline processes and enhance overall service delivery.
- Drive initiatives aimed at improving team morale and increasing job satisfaction among members.
- Stay updated on industry practices and customer service technologies.
- Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols.
Qualifications
- Bachelor's degree in Business Administration, Communication, or a relevant field.
- Proven experience of 3+ y...