What the role is You will be exposed to the workings of MINDEF/SAF, have an opportunity to learn about best service delivery practices in both the private and public sectors, and gain design thinking skills.
What you will be working on - Perform horizon scanning and review current landscape to establish service delivery strategy, and work with stakeholders on delivering the strategy
- Engage users and stakeholders to write service delivery policies
- Establish, monitor and track service standards through benchmarking studies, service audits, and internal reports
- Assess, develop and maintain user experience maps based on a review of current processes, to ensure a shift that is in line with our service delivery strategy
- Collaborate with business owners and implement initiatives to re‑imagine and re‑design current user experience
- Serve as a change agent to initiate new solutions, influence relevant stakeholders to address...