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Data Centrix | johannesburg, South-Africa | Posted June 03, 2026
Position Overview
Requirements:
- Degree in Information Technology or Computer Science
- ITIL® v3 or ITIL® 4 Foundation Certification
- 5 years experience in IT service delivery, IT operations, or service desk environments
- Solid understanding of ITIL processes
- Monitoring and reporting on SLAs and service performance metrics
- Coordinating with multiple technical teams and business stakeholders
- Proven experience working with ITSM frameworks and tools (e.g., ServiceNow, Freshservice, Cherwell, BMC Remedy)
Responsibilities:
- Serve as the primary point of contact for coordinating and managing the delivery of IT services to internal business units or external clients.
- Ensure that IT services meet agreed-upon performance standards, including availability, incident resolution, service requests, and user satis...