About Our Client

A Singapore-based global transportation and supply chain solutions provider, recognised as one of the largest home-grown enterprises in Southeast Asia.

Service Delivery & Operations

• Oversee end-to-end service delivery to ensure quality and consistency
• Monitor and manage service performance against SLAs, KPIs, and OLAs
• Ensure timely resolution of incidents, service requests, and escalations
• Coordinate with technical teams to resolve complex issues

Stakeholder Management

• Act as the primary point of contact for clients/customers
• Build and maintain strong client relationships
• Conduct regular service review meetings with stakeholders
• Manage expectations and ensure customer satisfaction

Incident & Problem Management

• Ensure major incident handling and communication
• Lead root cause analysis (RCA) and implement prevent...