As a Regional Service Manager, you will oversee the customer and workplace services across multiple sites, ensuring the efficient delivery of end-user computing support and other IT services. You will manage an onsite team, drive service quality, maintain business continuity, and ensure a high level of customer satisfaction (CSAT). This role requires strong leadership, communication, and problem-solving skills to align IT services with business needs. 1. ..Service Management:..
- Oversee day-to-day operations of customer and workplace services across the region.
- Manage the delivery of end-user computing services, ensuring timely resolution of issues and service requests.
- Monitor service performance, analyze metrics, and implement improvements to enhance service quality and user experience.
- Ensure adherence to ITIL standards and other best practices in service management.

2. ..Team Leadership:..
- Lead and mentor the onsite support team, providi...