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Description and Requirements
English resume is required for consideration
Position Overview
The Service Delivery Manager (SDM) is a customer-facing leader responsible for ensuring the consistent, high-quality delivery of Lenovo Workplace Services. Acting as the first line of management for service team leaders and coordinators, the SDM ensures that operations run efficiently, service levels are met, and customer satisfaction remains high.
This role bridges customer expectations, operational delivery, and continuous improvement, driving service excellence in a cost-effective and scalable manner.
Key Responsibilities
Client Relationship Management
Support the Senior Service Delivery Manager in maintaining and growing strong customer relationships.
Lead customer communication through regular meetings...