Role:Service Delivery Manager

• Bilingual (English and French).

• Strong background in IT Cloud Operations and Governance.

• Experience handling onsite-offshore delivery models and managing distributed teams.

• Excellent interpersonal and communication skills.

• Strong understanding of ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Management.

• Proven ability to manage complex service environments involving multiple stakeholders and vendors.

• Experience in customer relationship management and managing service escalations effectively.

• Ability to track and report service performance metrics and drive service improvement plans.

• Experience in the Banking, Financial Services, and Insurance (BFSI) domain is a strong asset.