Overview

Purpose: Service Delivery Manager evaluates, develops, and leads one of the Service Delivery teams to ensure that the organization’s strategy is implemented and executed effectively, consistently, and according to the established guidelines and budgets. They develop customer centricity and ensure operational excellence within their team.

Responsibilities

• Set targets and conduct development plan discussions for team members.
• Facilitate information sharing and create a collaborative working environment.
• Drive competence development in the team.
• Represent KONE as one team towards the customer.
• Monitor and lead team performance and KPI adherence.
• Use data to propose ideas for improving customer experience and operational efficiency.
• Plan short- and long-term development.
• Analyze, organize, and optimize team operations.
• Ensure compliance with company policies.
• Manage...