Service Delivery Manager

Location: Havering, RM12 5BF | Salary: £42,249 - £58,093 per annum | Hours: 40 hours per week

Responsibilities

• Manage the day-to-day operation of waste and recycling collection services.
• Lead and support operational teams, ensuring high performance and compliance.
• Manage staff, vehicles, and equipment efficiently and in line with legal requirements.
• Act as the key point of contact for the client.
• Monitor performance data and identify improvements to service delivery.
• Support the implementation of new processes, initiatives, and service changes.
• Ensure full compliance with health, safety, environmental, and quality standards.
• Support recruitment, training, and employee welfare activities.
• Work closely with senior management to identify risks and improve service delivery.

Qualifications

• Experience managing operational contracts a...