Join a leading role in IT as a Service Delivery Manager for IT Infrastructure in Montreal, Quebec. Utilize your skills in Network, Telecom, and Security to ensure seamless service delivery. Key Responsibilities

Act as the main point of contact for clients' service needs Supervise Incident, Change, and Problem Management processes Direct end-to-end Network Operations for security and performance Manage offshore and onsite teams with efficiency Prepare performance and improvement reports for stakeholders Requirements

8-10 years in IT Infrastructure service delivery Proficient in French and English Understanding of ITIL service management processes Experience in customer relationship management Familiarity with SolarWinds and Dynatrace Drive operational excellence and client relationships as a Service Delivery Manager in Montreal.

#J-18808-Ljbffr