IT Service Delivery Manager

Location: Nr Cardiff (Hybrid)
Salary: £46,000 + Bonus + Benefits

The Opportunity

This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer‑facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step.

What You’ll Do

* Lead service onboarding and go‑live activities

* Manage day‑to‑day service delivery across multiple accounts

* Produce and present monthly service performance reports

* Maintain service documentation, registers, and action plans

* Manage change requests and ensure process compliance

* Identify and implement service improvements

* Work closely with technical, solutions, and sales teams

* Support customer meetings, service reviews, and account development