Smart Communications, Inc. is seeking a candidate in Makati to own end-to-end service management for the DICT Bayanihan SIM engagement. Responsibilities include leading a team of Case & Incident Management Officers, managing service levels, coordinating with multiple teams, and ensuring compliance with data privacy laws. A Bachelor's degree in Engineering, Information Technology, Business, or a related course is required. The role focuses on performance reporting and client engagement across a 12-month period.
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