Title: Service Delivery Lead

Location: Abu Dhabi, United Arab Emirates

Position Type: Full Time

Reporting To: D&T Director-Innovation, Architecture & IT

Department: Digital & Technology

The Service Delivery Leadis responsible for overseeing end-to-end IT service delivery across Agthia, ensuring the provision of stable, reliable, secure, and high-quality technology services that support business operations and strategic objectives.

This role serves as the central point of accountability for IT operational excellence, service performance, customer satisfaction, and service resilience across the organization. The Service Delivery Lead collaborates closely with cross-functional technology teams, including Infrastructure, ERP & Applications, Digital Solutions, Data & AI, and Cybersecurity, to ensure seamless service delivery, effective incident and problem man...