Role Summary

The main responsibility of the Service Coordinator at Scania Assistance 24/7 is to independently and simultaneously coordinate vehicle/engine related cases and to administrate cases from first customer call to closing of a case. All in positive and accepted solution for the customer and according to guidelines, standards and work manuals.

Job Responsibilities

• Independently and simultaneously coordinate vehicle/engine related cases reported to Scania Assistance
• Administrate Scania Assistance cases from first customer call/contact to closing of a case according to standards, guidelines and manuals and to a positive and accepted solution for the customer
• Analyse and direct new customer requests to the most appropriate Scania workshop for intervention.
• On behalf of the customer home dealer provide a guarantee of payment (GOP) to the repairing workshop
• Assist the repairing workshop to fulfil his assignment ...