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Service Coordinator - Field Service Department - Administrative

MacAllister Machinery | Novi, United States | Posted July 02, 2026

Position Overview

Description 

Objective:

The Service Coordinator, together with the Field Service Supervisor, makes up the core team to support our customers. This role works closely with various people within the Field Service Department to ensure accuracy of various data and paperwork and to make sure customers are receiving timely and quality service.

Responsibilities:

Open, process, review, adjust and close work orders according to company procedures, coordinate payments with customers
Ensuring timely and accurate entry of labor codes, hours and rates of pay
Answer and route customer phone calls
Approve vendor invoices for payment and submit to Accounting for processing
Coordinate or participate in all necessary company system and procedure training
Acts as a liaison between customers, employees and supervisors on various questions or issues

Occasional/Responsibilities:

Service Coordinator - Field Service Department - Administrative

Position Overview

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