Be a part of Birchwood Automotive Group's commitment to customer satisfaction as a Service Consultant. This full-time role focuses on scheduling repairs and maintaining customer communication.
Reporting to the Fixed Operations Manager, you will be central to achieving high levels of customer contentment. Utilize technology to provide customers with clear insights into vehicle repairs while ensuring timely and organized scheduling. Your attention to detail and capacity to nurture customer relationships will be vital to your success in this position.
Key Responsibilities:
• Efficiently schedule service appointments
• Communicate repair needs and timelines to customers
• Engage with customers using leading technological tools
• Maintain detailed records of customer interactions
• Enhance customer satisfaction through relationship building
Requirements:
• Previous customer service experience is preferred
• Strong focus on customer satisfaction
• Excellent t...