We're recruiting for an experienced Leasehold Officer / Service Charge Officer to join a busy Local Authority Housing team.

* Pay: £17.85 per hour

* Contract: Initial 3 months, with a view to extend

* Start Date: ASAP

* Working Pattern: Hybrid (2–3 days per week in the office initially)

* Office Locations: Richmond, Harrogate or Selby

The Role:

Working within the Housing Services team, you'll manage a portfolio of leaseholder and housing-related accounts, ensuring effective income collection across a range of tenure types while delivering an excellent customer-focused service.

Your responsibilities will include:

* Managing leaseholder, service charge and shared ownership accounts.

* Recovering outstanding housing-related debts in line with policies and procedures.

* Monitoring customer accounts and taking early intervention to prevent arrears escalating.

* Negotiating payment arrangeme...