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Service Centre Officer

Shangri-La | hong kong, Hong Kong | Posted June 25, 2026

Position Overview

About Us


Find Your Shangri-La in Shangri-La.


Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.


Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.


Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role


As a Service Centre Officer, you will be handling guest requests and coordinating internal communications to ensure smooth daily operations.

Key Responsibilities

  • Handle all incoming and outgoing calls promptly.

  • Provide and record all guest messages and wake-up calls.

  • Fulfill guest needs as requested according to the established standard.<...
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