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Service Center Representative

Thresholds | Chicago, United States | Posted July 04, 2026

Position Overview

Posting Details

  • Posted: July 2, 2026
  • Full-Time
  • On-site

  • Locations

    Showing 1 location Schwartz Center
    4423 N Ravenswood Ave
    Chicago, IL 60640, USA
    Schwartz Center
    4423 N Ravenswood Ave
    Chicago, IL 60640, USA

    • Job Details

    Description

    The Service Center Representative is the primary contact for inbound calls to Thresholds, routing calls to help ensure customer satisfaction and agency-wide intake for clinical services and acts as a resource for both internal and external callers. The role also provides clerical and/or administrative support to the Access and Implementation Program Director as assigned. 


    ESSENTIAL DUTIES & RESPONSIBILITIES

  • In collaboration with the Program Director, utilizes the current system used by Thresholds for tracking metrics on inbound calls.

  • Follows established procedures, accurately...

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