What You Will Do

Do you enjoy turning data into practical improvements? This role is an opportunity to use your analytical, service, and stakeholder skills to improve the technology experience for thousands of staff and students across UC.

In this role, you'll use data, service insights, and operational information to identify patterns, solve problems, and improve how devices are planned, refreshed, supported, and managed across the University. Working within the Device Experience function, you'll analyse service performance, demand, utilisation, asset, and lifecycle data to support evidence‑based decision‑making, service improvement, and planning.

You’ll work closely with Digital Procurement and Digital Services teams to inform device refresh and investment decisions, while supporting the effective management of the Device Experience ServiceNow practice, including queue management, prioritisation, reporting, escalation, and continuous improvement. Your ...