You will make an impact in the following ways:

• Assisting service department achieve KPI's

• Provide prompt assistance to customers through various media - Multi-Skill/Multi-channel support (Chat/Email/Phone)

• Interview customers, take all details and open jobs.

• Coordinate and assist workshop scheduling of jobs

• Document customer inquiry information within appropriate Cummins systems

• Quote repair using the Cummins Operating System.

• Closing out jobs for month end.

• Processing labor into SRT and warranty guidelines

• Resolve non-routine customer issues through understanding Cummins processes, systems and practices

• Invoicing & cash sales

• Submit all types of Warranty Claims, including Goodwill.

• Determining applicable coverages, account availability and payment terms

• Es...