Overview

The Service Advisors (SA) will provide customer service support to Client Customers’ requests for information related to items including, but not limited to, post order support, delivery information, payment information, product pre-orders, product pre-screening calls (where applicable), and general Customer inquiries.

Qualifications

Education background: • Bachelor’s Degree or at least Diploma or equivalent in any discipline.• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

Work experience: • Minimum of 6 months work experience in customer support in any industry.• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field• Call centre experience is not a ‘must’ but would be a distinct advantage.

Technical Knowledge and Expertise :

• P...