Service Advisor – Cantonese (Customer Support)

About the job Service Advisor – Cantonese (Customer Support)

Full-time | Customer Service / Technical Support

• Monday to Sunday (5 working days, 2 days off)
• Rotational shifts between 9:00 AM – 9:30 PM

Salary & Benefits

• Monthly KPI bonus up to MYR 700
• 13th month salary (annual bonus)

The Service Advisor (SA) provides customer support for client inquiries related to orders, deliveries, payments, and product information. The role includes troubleshooting technical issues and ensuring a high-quality customer experience across multiple channels.

Customer Support

• Handle customer inquiries via phone, chat, and other channels
• Assist with:
  • Order status and delivery updates
  • Payment and transaction queries
  • Product information and pre-orders