The Service Team or Front of House is primarily responsible for administering the 7 steps of Service to every single guest within their assigned job while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, and company policy requirements. The service team is accountable for leading and delivering Steak N Shake standards in the eyes of the guests. The position has the role but is not limited to cashier, serving, drive-thru operations, and hostess. The Service Team must obtain excellent interpersonal skills and be able to retain menu item information. 

Service Team Member - Front of House Roles and Responsibilities:

• Part-time and/ or Full-Time Position
• Reports to Operational Supervisor/ and or Service Trainer
• Retain menu item information and changes
• Responsible for excellent guest experience
• Maintains policies and procedures