SUMMARY 

Provide prompt, efficient, courteous service to all guests. Service includes greeting, seating, taking and serving orders, clearing dishes and resetting tables. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

These include the following: 

• Develop and maintain professional functional working relationships with IHOP employees and guests. 
• Execute the Service Success Steps per the IHOP SOP to ensure a high-quality guest experience. 
• Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests, and invite them to return. 
• Communicate guest food orders and service requests in an accurate and timely manner. 
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge. 
• Comply with SOP methods in regard to guest checks and maintaining cash control. 
• Stock and rotate all needed suppli...