1. Customer Complaint Management:

• Handle customer complaints, feedback, and ensure prompt responses.
• Maintain positive and effective communication with customers to address and resolve issues.
• Analyze customer claims and lead problem-solving (8D) teams within the factory.
• Prepare and submit comprehensive 8D reports to customers.

2. Problem Solving and Reporting (internal and external issues):

• Drives structured problem solving and ensures quality of problem solving.
• Challenge weak root cause analysis and prevent quick fixes.
• Coordinate and/or conduct evaluation together with production, QC and other departments where necessary for any inspection or reliability tests.
• Follow up on corrective and preventive actions and verify effectiveness of the solution.

3. Customer Relations:

• Represent the company in all customer interac...