Our Client, a Financial company, is looking for a Senior Technical Support for their New York, NY location. Responsibilities:

+ Technical Support:

+ Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.

+ Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.

+ Install, configure and maintain operating systems, software applications and peripheral devices.

+ User Assistance:

+ Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.

+ Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.

+ Documentation and Knowledge Sharing:

+ Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articl...