Manage dealer technical capabilities and quality assurance in the automotive sector. This senior role emphasizes training, warranty management, and team development.
In this Senior Technical Quality Manager position, you will be responsible for overseeing technical training, warranty processes, and the management of dealer capabilities. Your role is crucial in ensuring the success of new vehicle launches and in creating a national knowledge base for best practices. You will work closely with both dealers and the head office to optimize processes and achieve key performance indicators.
Key Responsibilities:
• Oversee technical capability management for dealers
• Coordinate new vehicle launch training programs
• Build and evaluate regional dealer certification systems
• Establish warranty processes and training for teams
• Conduct dealer claims auditing and support
Requirements:
• Over 5 years of experience in automotive after-sales
• Background in a fast-mo...