Overview

Senior Technical Product Manager – ServiceNow
Location: Toronto, ON, Canada; Vancouver, BC, Canada
Job Function: Product Management & UX/UI Design
Status: Full Time | Schedule: Regular

At TELUS, we’re a product‑mindful, customer‑driven team within the Commercial & Public Sector E2E Digital Transformation group. Our mission is to simplify systems, automate processes, and empower Operations teams to focus on the customers. We build and enhance the ServiceNow platform that underpins TELUS’s value chains and customer journeys.

What You’ll Do

• Act as Sr Technical Product Manager for specific value‑chain roadmap initiatives, defining vision, scope, and priorities.
• Provide business and technical leadership and consulting on infrastructure and service‑management solutions.
• Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems to align with desired business outc...