Responsibilities

• Lead the end-to-end technical support process, overseeing all Product Quality Reports (PQRs) and Technical Product Reports (TPRs), and setting a standard for dealer engagement and operational support.
• Serve as the principal advisor on technical issues, setting protocols for the technical team, and ensuring swift, strategic solutions for escalated cases in alignment with the brand standards.
• Authorize and manage the issuance of critical Technical Service Bulletins to nationwide dealers, ensuring they address key technical issues effectively and reduce downtime.
• Direct the operational management of after-sales systems for Mercedes-Benz (Xentry) and FUSO (Ascent), maximizing system functionality and integration to support seamless technical service delivery.
• Manage OPEX and CAPEX budgets for technical operations, driving financial efficiency while maintaining high service standards and resource optimization.