Become a Senior Technical Account Manager at Ziff Davis, located in Ottawa. This hybrid role entails guiding enterprise clients through technical challenges while fostering commercial growth.

You will serve as a trusted technical advisor for high-volume clients, focusing on bridging the gap between business needs and execution. Your expertise in technical support, API applications, and deliverability concepts is crucial to ensure account health and customer satisfaction.

Key Responsibilities:
• Lead rigorous onboarding processes for enterprise accounts
• Act as the main technical escalation point for clients
• Monitor client performance and strategize for growth
• Conduct audits and reviews for deliverability optimization
• Collaborate with engineers to implement new features

Requirements:
• 3-5+ years in a technical customer-facing role
• Strong understanding of SMTP and related protocols
• Excellen...