ABOUT THE JOB

Position Title: Senior Team Leader
Location: UAE (multi-site, field-based)
Type: Full-time

ABOUT THE ROLE

A Senior Team Leader is required to oversee a cluster of Team Leaders managing last-mile delivery riders across the UAE. The person will be the link between front-line Team Leaders and the Operations Manager driving consistency across sites, coaching Team Leaders to hit their numbers, and stepping in on the issues that go beyond a single team.

KEY RESPONSIBILITIES

• Manage and mentor a cluster of approximately 6 Team Leaders across multiple dark store locations.
• Consolidate, analyze and review daily/weekly performance data across all managed teams (OPD, attendance, on-time delivery, failed deliveries).
• Conduct regular site visits across Dubai, Sharjah, and Abu Dhabi to support Team Leaders and riders on the field.
• Identify underperforming teams or individuals and put correcti...