The Senior Business Analyst provides first-level support for business applications, assisting users with day-to-day operational issues, troubleshooting system problems, and ensuring timely resolution through proper ticket tracking and escalation. The role also supports the Application Project Manager by contributing to continuous process improvement initiatives, documenting requirements, analysing workflows, and helping drive digital transformation projects that enhance system efficiency, user experience, and overall business performance.
Job responsibilities Business Application Support Provide day-to-day support for the organization’s business applications, ensuring system stability and addressing user-reported issues in a timely manner. Manage and monitor support tickets, triage incidents based on priority, and coordinate with internal teams or vendors to ensure prompt resolution. Track ticket progress, maintain accurate documentation, and follow established workflows to meet ser...