Get AI-powered advice on this job and more exclusive features.

Are you a seasoned IT professional who thrives on solving complex technical issues, leading knowledge initiatives, and influencing support excellence across the service desk?

ROCK is seeking a Senior Advanced Support Analyst to take ownership of our most challenging support escalations and play a pivotal role in the development of technical documentation and best practices. This role is not only focused on deep technical resolution but also on driving operational maturity through knowledge sharing and incident leadership.

You’ll serve as a key escalation point within the Advanced Support Team (AST), managing high-impact incidents while also acting as a technical liaison for key clients when required.

What you will be doing:

• Resolve Escalated Complex Issues: Handle the most advanced technical issues escalated from the AST and other support tiers. <...