Qiddiya Investment Company is seeking a passionate and experienced Senior Specialist - Destination Experience to enhance and elevate the overall visitor experience across the Qiddiya destination. In this role, you will lead initiatives that focus on optimizing guest interactions, ensuring memorable and seamless experiences that align with Qiddiya’s vision as a premier entertainment and lifestyle destination.

Responsibilities

• Design and implement comprehensive destination experience strategies to improve guest satisfaction and engagement.
• Collaborate with various stakeholders including operations, marketing, and customer service teams to ensure a cohesive experience delivery.
• Analyze visitor feedback, data, and behavioral trends to identify opportunities for enhancing the guest journey.
• Lead the development of customer journey maps, touchpoint enhancements, and experience innovation projects.
• Monitor and assess the effectiveness...