Senior Specialist - CX Strategy

Location: Dubai, UAE

Industry: Internet

Function: Strategy/Planning

Experience: 5‑8 years

Job Type: Full‑time Position

Salary: 18,000‑26,000 AED per month

Gender: Any; Candidate Nationality: Any

Senior Specialist – CX Strategy is a strategic hiring opportunity focused on transforming customer journeys through data‑driven insights and program execution. This position drives customer experience improvements by identifying friction points, designing scalable solutions, and delivering measurable business impact across the platform.

This role is central to enhancing customer experience by owning end‑to‑end CX programs and ensuring they deliver tangible improvements in engagement, retention, and satisfaction. It connects data insights with execution, enabling continuous optimization of customer journeys at scale.