Elevate customer interaction design at Bell as a Senior Solution Architect for Conversational AI. Use your expertise to build effective AI solutions that engage users seamlessly across platforms in a hybrid setting.
Bell aims to enhance customer journeys through a dedicated Conversational AI Architect. This role involves architecting robust chatbot and voice bot solutions while collaborating with interdisciplinary teams within an Agile environment. Your contributions will support Bell's core mission of championing customer experience.
Key Responsibilities:
• Design and implement conversational AI platforms for varied user scenarios
• Create LLM-based orchestration and retrieval systems
• Integrate scalable conversational frameworks across multiple channels
• Ensure compliance with security and governance standards
• Provide mentorship on technical processes to AI developers
Requirements:
• 5+ years of experience in conversational design
• Proficient in Nat...