Drive cloud transformations as a Senior Solution Architect for Amazon Connect at Bell Canada. Lead projects in contact center technology with expertise in CCaaS and AWS cloud solutions.
In this pivotal role, you will shape the architectural framework for Amazon Connect, integrating complex systems to enhance enterprise customer experience. With a focus on innovation in conversational AI and machine learning, you'll work closely with partners to ensure high-quality implementations. This position demands extensive technical leadership and a deep understanding of cloud and contact center designs.
Key Responsibilities:
• Architect and document scalable Amazon Connect solutions
• Oversee delivery partners for project alignment
• Design integrations with AWS services and third-party systems
• Lead implementation of AI and conversational engineering
• Drive migrations from legacy systems to Amazon Connect
Requirements:
• 7+ years in solution architecture, 3+ in clou...