We are looking for an experienced Senior Service Delivery Manager (SDM) to join the DAMO (Digital Application Management and Operations) team at Thoughtworks. In this role, you will lead the delivery and continuous improvement of Managed Services engagements across application and infrastructure operations. You will work closely with clients, engineering teams, and internal stakeholders to ensure reliable service delivery, operational excellence, and continuous evolution of digital platforms and services. This role requires strong stakeholder management, delivery governance, operational leadership, and the ability to manage complex environments with a proactive and customer‑centric mindset.

Job responsibilities

• Manage end-to-end service delivery for Managed Services engagements, ensuring alignment with SLAs and contractual commitments.
• Build strong partnerships with clients and internal teams to drive operational excellence and co...