Own end-to-end service delivery and lead a high-performing client team

Take end-to-end ownership of service delivery while leading a team.

Role Overview

An international technology and SaaS provider is seeking a Senior Service Delivery Manager to take ownership of IT service delivery for key client platforms.

You will combine strategic service ownership with active people leadership, ensuring operational excellence and continuous service improvement. Acting as the primary escalation point, you will balance operational demands with strategic priorities, mentor a dedicated service delivery team, and maintain strong alignment between client business needs and service output.

Key Responsibilities

• Own end-to-end service delivery for assigned clients and platforms, ensuring execution meets SLAs, KPIs, and contractual obligations.
• Drive incident, problem, and change management processes in alignment with ITIL frameworks...