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Responsibilities

• Designing and implementing Salesforce Service Cloud and Data Cloud solutions tailored to client goals
• Leading workshops and discovery sessions to understand business needs and translate them into user stories and solution designs
• Advising clients on CRM strategy, data architecture, and process optimisation
• Supporting multi‑cloud Salesforce projects and ensuring alignment between business and technology
• Collaborating with development, UX/design, and content teams (onsite and/or offshore)
• Preparing and presenting solution proposals, demos, and documentation
• Mentoring junior consultants and contributing to internal knowledge sharing
• Promoting reusability and scalability of solution components across engagements
• Staying current with Salesforce product re...