Ottomatik.io, based in Colombia, is seeking a Senior SaaS Support & Onboarding Specialist to support customers with a POS, CRM, and ERP platform tailored for independent jewelry stores. This role emphasizes hands-on customer interaction, onboarding, and high-level support.

The ideal candidate will have over 5 years of experience in SaaS support, excellent English communication skills, and the ability to train users effectively. Applicants should be organized, proactive, and have experience with POS, CRM, or ERP systems.