**Job Title: Senior Quality Assurance Engineer**



Description: Senior Quality Assurance Engineer role focused on testing and improving an LLM-powered AI Support Assistant, with emphasis on conversational AI quality, RAG validation, integration testing, automation, and scalable quality monitoring across EdTech platforms. This role aligns to industry level titles such as Lead Quality Engineer, Senior Software Test Engineer, Senior AI Test Engineer



**About the Role**



We’re looking for a Senior Quality Engineer to own the quality strategy for our AI Support Assistant, a context-aware, LLM-powered support tool embedded across our digital learning platform, including admin consoles and student-facing dashboards. This assistant uses runtime context (user role, product, browser, error metadata) to deliver accurate, personalized troubleshooting to millions of students and instructors annually. This is a hands-on QE role centered on AI and conversation...