Newly created role Work life balance Ownership of escalated disputes (IDR & EDR) Our client, a leading successful national insurance group who are well-respected for delivering quality products and a high standard of service to brokers, is currently seeking an experienced property claims professional to step into this newly created senior claims role and make it their own.
Key Responsibilities
Manage a small portfolio of property claims to ensure accurate & efficient settlement Take ownership of all escalated disputes (both IDR & EDR) Expand and seek ways to improve their disputes process Mentoring staff Involvement in various transformation projects Build and maintain strong relationships with various stakeholders internally and externally Working to AFCA and IFSO timeframes Handling of all AFCA submissions & challenge decisions if necessary ...