If you want to be at the center of AI-powered transformation of Fulfillment Center operations, this role is for you.

Amazon's ACES Applied Science and AI organization is seeking a Senior Program Manager to drive GenAI program delivery across North America Customer Fulfillment (NACF) networks, delivering measurable operational efficiency and productivity gains at scale. In this role, you will lead cross-functional AI initiatives that automate routine processes, reduce manual work, and change how operations teams work day-to-day—freeing them to focus on higher-value activities. You will manage programs that consolidate disparate tools, reduce cognitive load, and embed AI-driven automation into operational workflows that today rely heavily on manual effort and institutional knowledge. This role is for someone who can take an idea from inception to a working prototype, then scale it across a network—making smart tradeoffs across cost, performance, and user experience along the way...